Jewel Changi Airport
Designing a holistic customer experience for Jewel:
Conducted interviews with travellers and site observations across local malls and attractions, to gain insights into interactions between visitors, staff and locations.
Public Service Division
Thoughts & challenges of Singaporeans:
Proposed new systems and facilities to alleviate future problems faced by Singaporeans, guided by interviews conducted with the public.
National Healthcare Group Polyclinics
Re-designing the polyclinic experience:
Proposed innovative system designs of a new polyclinic building, by identifying stakeholders and pain points through interviews and observations.
Panasonic Singapore
Factory farming feasibility study:
Investigated market perceptions of new products through B2B & B2C interviews and quantitative surveys.
© Cheong Jun Hong | 2024